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Integrity Ambulance Service Triples Coverage, Saves $100K/year and Meets FCC Mandate with MOTOTRBO™
March 29 2011

Integrity Ambulance Service was facing the inability to expand operations due to limited coverage provided by an aging analog radio system. At the same time, the company was looking for a solution that would comply with the FCC mandate for businesses using 25 kHz land mobile radio systems to migrate to narrowband 12.5 kHz technology. A digital MOTOTRBO radio system with IP Site Connect, and a unique relationship with a local Motorola channel partner, allowed them to expand coverage throughout 20 counties, save the cost of opening new dispatch centers, and meet the FCC mandate through a cost-effective, phased migration to 12.5 kHz.

Headquartered in Greenville, Ohio, Integrity Ambulance Service is a private company providing emergency and non-emergency transport services primarily to nursing homes. The company’s 16 ambulances and 20 wheelchair vans are operated by nearly 90 EMTs and paramedics. In 2009, Integrity Ambulance responded to approximately 24,000 wheelchair-equipped van runs and nearly 17,000 ambulance runs.

In August of 2009, the state of Ohio changed the reimbursement procedures for Medicaid recipients living in a nursing home. As a result, the entire state of Ohio renegotiated all of their ambulance service provider contracts. Due to the types of services Integrity Ambulance Service offered, the company received several requests to expand coverage outside its existing service area.

Feldner met with a local Motorola channel partner, to discuss his expansion plans and the upcoming FCC mandate. The channel partner recommended a MOTOTRBO dual-mode digital radio system to facilitate a budget-friendly, phased migration to digital, while still allowing the company’s analog and digital users to communicate.

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